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We have only branded medical products which cannot be returned, Returns aren’t easy, and simply costs too much, we suggest you to go through the product details and FAQ before buying, we dont entertain returns and replacements.
sterile products and freebies cannot be returned for obvious reasons
Each product is from branded company which is of highest standard and gone through several strict Quality checks while manufacturing and physical check before shipping. no claim of damages will be entertained unless the customer takes a live unedited unboxing video (images cant be taken as proof of unboxing). if the shipping box is damaged then customer has to reject the delivery and inform us immediately through email within 1 hour of delivery / rejection.
Read and understand the product description before ordering, it is bound and understood that the customer has agreed to all terms and policies of microsidd.com on placing successful order and done the payment.
Since there is a huge costs and manpower involved in processing and there are chances of product damages in return shipment the courier companies charge us 1.5 times of actual forwarding charges it becomes not tolerable hence we charge Rs 250/- per shipment for minimum and 100/- per kg for customer undelivered parcels and same is deductible from customer refund. we request all our customers not to cancel or return the courier and avoid the charges which neither microsidd makes profit from those charges neither customers saves anything from this rejection cost.
We dont allow exchange or return on any medical products, we can provide you hassle free after sale services after sales since all products are covered with respective guaranty and warranty.
No, a return cannot be created at item level and if you have ordered multiple items if it falls in no return policy, you cannot initiate a return for a full or partial quantity.
There are certain scenarios where it is impossible for us to support returns / replacements
Return / replacement request is made outside the specified time frame of 1 day.
Product is damaged because of use or Product is not in the same condition as sold/dispatched.
Specific categories like Medical instruments, diagnostic instruments and consumables, suture materials, glassware, ultrasound gel, xray films, syringes and needles and freebies
Defective products which are covered under the manufacturer’s warranty and are serviceable.
Any product or consumable item which has been used or installed
Products with tampered or missing serial numbers and scratched.
Any kind of diagnostic kits, liquids, disposables, consumable.
No Returns and Exchanges is applicable for any orders.
its a policy of No-Returns on all products. all diagnostic products, rapid tests, biochemistry kits, monitors, strips, reagents, glassware etc are non-returnable. COVID19 supplies such as Mask, Sanitizer, PPE KIt, Gloves and all other hygiene products are non returnable.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped the order cannot be cancelled.
Unfortunately, an order cannot be cancelled once the item has been shipped to you. if returned due to consignee rejection refund will be processed on actual shipping charges incurred or the minimum of Rs250/- as cancellation fee.
No once order is placed the banker will process the emi that cannot be reversed and order cannot be cancelled, if you further wish to cancell the cancellation charges will be higher of minimum Rs 250/- or 6% of the value whichever is higher.
A disabled ‘Cancel’ link can mean the following things:
In any of the above cases, you can get in touch with our Customer Support for more information of Returns and Cancellations
Returns and Cancellations
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as ‘Shipped’, we will be not able to process your cancellation request.
Your refund will be processed soon after we receive the cancelled items back from the courier.
The refunded amount will be made available immediately in 5-7 working days you need to provide bank details since we dont store your credit card / bank details on payment.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of Returns and Cancellations by microsidd.com
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, microsidd.com will complete the cancellation and initiate the refund after deduction of any shipping charges forward and return if shipped, depending on your preference as per Returns and Cancellations policy.
Contact buyer support on +91-888-425-9428 or mail us on support@microsidd.com
reach us at Microsidd Customer Support, #3048/14, Mkk Road, Bangalore 560021 (INDIA) https://microsidd.com