We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.
We assure you that all products sold on microsidd.com are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Easy Returns promise has got you covered.
In any case, all your purchases on microsidd.com are backed by Buyer Protection for 30 days from the date of delivery, lest you have any issues.
Any transportation and shipping incurred would be borne by the customer if damaged due to customer / transit.
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.
Returns are covered by the 10 Day Replacement Guarantee for the 10 Day Replacement Guarantee for all other sellers on microsidd.com
Refund would be done after deduction of shipping charges incurred for all returns.
Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund of product value, no questions asked.
If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.
Returns are covered by the 10 Day Replacement Guarantee for all other sellers on microsidd.com
Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund of product value, no questions asked.
Returns are easy, simply follow these steps
- Contact us and provide Order ID details.
- Customer Support will confirm the return request and will inform you about the pickup process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- Number of days within which return can be initiated varies from seller to seller. You must contact us within the defined period to initiate the return.
- We support Replacement across categories/sellers in case of damaged item.
- For details on Seller specific return policy, please check respective Seller page
- sterile products and freebies cannot be returned for obvious reasons
- In case of Refund, the entire amount paid by you excluding shipping are transferred to your account
- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
All this is subject to the Seller's return policy. the 10 Day Replacement Guarantee for all other sellers on microsidd.com
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
- In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt
- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
- Mention the Return ID on the package so that we can acknowledge your return
- Please mention Seller's address as specified in the email notification sent to you
- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference
Refund/replacement will be initiated as soon as Seller receives the product from you.
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don't get the return within the promised date, contact us immediately.
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
We allow exchange on all items other than sterile products , where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.
We hope you understand that the product can only be used for trial and cannot be used, or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.
Please call us to cancel your return request and we will do the needful.
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
In case the seller declines a replacement request and you are unconvinced with the reason provided,
You can file a dispute 5 days from the date of delivery. microsidd.com mediates buyer-seller disputes on a case-by-case basis.
microsidd.com Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.
microsidd.com india Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.
Write to us at firstname.lastname@example.org in case you want to raise a dispute. microsidd.com looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from microsidd.com for settling the dispute.
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as sold/dispatched.
- Specific categories like suture materials, ultrasound gel, xray films, syringes and needles and freebies
- Defective products which are covered under the manufacturer's warranty
- Any consumable item which has been used or installed
- Products with tampered or missing serial numbers
- Items that are returned without original packaging, freebies or accessories
- Any kind of diagnostic kits, liquids, disposables, consumable.
Please go to the product page, where you can see the respective policy against each Seller offering that product.
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 10 days of delivery from seller.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
- Seller cannot provide replacement
- In-line with Buyer Protection, when a dispute has been ruled in your favour
Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.
You have to ask for the refund by email to email@example.com with your order id and bank account benefiaciary details to get refund, refunds may take 5-7 days.
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your product value refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been shipped to you.
In order to cancel an item in your order:
A disabled 'Cancel' link can mean the following things:
In any of the above cases, you can get in touch with our Customer Support for more information
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
The refunded amount will be made available immediately in 5-7 working days you need to provide bank details since we dont store your credit card / bank details on payment.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by microsidd.com
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
modes of refund:
Once you have requested the cancellation of item(s) in your order, microsidd.com will complete the cancellation and initiate the refund, depending on your preference.