Cancellation & Refund Policy

Cancellations & Returns



What is Replacement?

We do not have Replacement policy, any defects would be covered by manufacturers warranty will be serviced as per manufacturers warranty coverage till warranty period. If you have received an item in or it is 'Not as Described' on website by the Seller, Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.
Refund would be done after deduction of shipping charges incurred for all returns.

Replacement is subject to availability of stock with the Seller.



What is Free Exchange?

We do not entertain exchanges since our all products are medical products since theyre considered second hand / refurbished after opening the seal, first use, trial etc and they become unhygenic too.

How do I return an item purchased on microsidd.com?

Returns arent easy, and simply costs too much, we suggest you to go through the product details and FAQ before buying,

in special cases please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

sterile products and freebies cannot be returned for obvious reasons

Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

All this is subject to the Seller's return policy.

What items can I Exchange?

We dont allow exchange or return on any medical products, we can provide you hassle free services after sales.

Can I return part of my order?

No, a return cannot be created at item level and if you have ordered multiple items if it falls in no return policy, you cannot initiate a return for a full or partial quantity.


What is microsidd.com Buyer Protection?

microsidd.com india Buyer Protection seeks to help Buyers who have an issue with a product and service support will be provided.

Write to us at microsiddindia@gmail.com in case you want to raise a dispute. microsidd.com looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from microsidd.com for settling the dispute.


When are returns not possible?

There are certain scenarios where it is difficult for us to support returns / replacements

Return / replacement request is made outside the specified time frame

Product is damaged because of use or Product is not in the same condition as sold/dispatched.

Specific categories like diagnostic instruments and consumables, suture materials, ultrasound gel, xray films, syringes and needles and freebies

Defective products which are covered under the manufacturer's warranty and are serviceable.

Any consumable item which has been used or installed

Products with tampered or missing serial numbers

Items that are returned without original sealed packaging, freebies or accessories

Any kind of diagnostic kits, liquids, disposables, consumable.



Where can I find the Seller's Return Policy?

Please go to the product page, where you can see the respective policy against each Seller offering that product. all diagnostic products, rapid tests, biochemistry kits, monitors, strips are non-returnable. COVID19 supplies such as Mask, Sanitizer, PPE KIt, Gloves and all other hygiene products are non returnable.



What is microsidd.com's Replacement Guarantee?

If you have received a product in a damaged or it is not as described, you must contact us immediately on delivery and you can return it to get a replacement within 1 days of delivery from seller, you will need to inform us immediately on delivery reporting damages, if not done we would be not able to help you out.

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you on delivery of earlier product. youll need to send earlier product to us



When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

- Seller cannot provide replacement

- In-line with Buyer Protection, when a dispute has been ruled in your favour

Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped the order cannot be cancelled.

Unfortunately, an order cannot be cancelled once the item has been shipped to you. if returned due to consignee rejection refund will be processed on actual shipping charges incurred in both forward and return the charges would be approximately 2.5x of the shipping charges.

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:

  • the item is being shipped together with another order of yours
  • The item is non-refundable

In any of the above cases, you can get in touch with our Customer Support for more information

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will be not able to process your cancellation request.

Your refund will be processed soon after we receive the cancelled items back from the courier after deducting the shipping charges incurred to & Fro.

The refunded amount will be made available immediately in 5-7 working days you need to provide bank details since we dont store your credit card / bank details on payment.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by microsidd.com

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.


Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.


Once you have requested the cancellation of item(s) in your order, microsidd.com will complete the cancellation and initiate the refund after deduction of any shipping charges forward and return if shipped, depending on your preference.